86%
of customers agree to pay more for a better service and experience
The best shopping experience for your customers
Customer Experience Transformation
00:00
Why should you invest in transforming your customers experience?
Source: huffingtonpost.com
65%
of the companies there are untapped opportunities to up-sell and cross-sell with current customers
67%
of customer purchases in competition can be avoided if needs were identified in time
LVENGINE accompanies its customers in the 'customer experience transformation', from the definition of the strategy to the implementation of innovative technological solutions, covering the critical areas for success with the customer:
Marketing & Sales
Identify potential customer profiles and find the most potential current customers. Implement actions that generate more demand for your products and services. Implement actions that promote sales and generate more satisfied customers.
UX & CX Design
Designing the experience with customers and users, making it richer in any interaction medium or channel and in all phases of the customer relationship journey
Know the Clients
The digital channels and solutions provide knowledge about your customers in order to improve marketing, sales and service effectiveness.
Customer-centric strategy
Identify the ideal customer profile, existing customer profiles, the products and services that best suit each profile, as well as the appropriate channels, means of contact and interaction.
Tecnologic innovation
Select solutions and technological platforms that help to optimize your business, get to know your customers better and provide them with an interactive and human experience, throughout their entire journey of relationship with your products, services and brand.
Solutions & Platforms
BI - Busienss Intelligence & Customer Analytics, CRM - Customer Relationship Management, Digital Marketing, e-Commerce, integration with existing Information Systems: ERP, CMS, etc.
Omni-channel relationship
Define the strategy, actions and technological solutions to better relate to your customers, through the right channels and in a transparent way for the customer-user.
Customer service
Establish critical service operations and information to support customer relationship management, and implement solutions that are most effective and address service management needs
More loyalty
The management of the service and the entire customer-centric experience generates greater satisfaction and increases levels of loyalty to your brand.
